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TERMS & CONDITIONS

These Terms and Conditions apply to services provided by FI7, including 1 to 1 personal training, small group personal training, online coaching, fitness programmes and related support.
By booking, purchasing or using any FI7 service, you agree to the terms set out below.


1. Services Provided
FI7 provides fitness coaching services, which may include:

  • 1 to 1 personal training

  • Small group personal training

  • Online coaching

  • Training plans

  • Fitness support

  • Progress check-ins

  • General health, fitness and lifestyle guidance

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The exact details of each service will be confirmed before purchase or booking.


2. Health and Fitness Disclaimer
Before starting any training, fitness programme or coaching service, you are responsible for making sure you are fit and able to take part.


You should inform FI7 of any medical conditions, injuries, illnesses, medication, physical limitations or other relevant health concerns before beginning training.


If you are unsure whether a service is suitable for you, you should seek advice from a qualified medical professional before taking part.


FI7 does not provide medical advice, diagnosis or treatment.


3. Personal Responsibility
You agree to take personal responsibility for your own health, safety and wellbeing during training.
You must follow instructions carefully, use equipment safely and stop exercising immediately if you feel unwell, dizzy, faint, in pain or otherwise unable to continue.


FI7 will provide coaching and guidance, but results depend on your own effort, consistency, nutrition, lifestyle and personal circumstances.


4. Bookings and Payments
Sessions, programmes and coaching services must be paid for in advance unless otherwise agreed.
Your booking is not confirmed until payment has been received or a specific agreement has been made.


Prices may vary depending on the service, package, location, duration and level of support provided.


5. 1 to 1 Personal Training
1 to 1 personal training sessions are booked at agreed times between you and FI7.
If you need to cancel or rearrange a session, you must provide at least 24 hours’ notice.


Sessions cancelled with less than 24 hours’ notice may be charged in full.
If FI7 needs to cancel or rearrange a session, you will be offered an alternative time. If a suitable alternative cannot be agreed, the session may be refunded or credited.


6. Small Group Personal Training
Small group PT sessions are subject to availability and limited spaces.
Payment may be required in advance to secure your place.
If you miss a session or cancel late, the session may not be refundable. Where possible, FI7 may offer an alternative session, but this cannot be guaranteed.


You agree to behave respectfully towards other participants and follow any safety guidance given during the session.


7. Online Coaching
Online coaching may include training plans, check-ins, progress reviews, messaging support, lifestyle guidance and other agreed support.


Online coaching is not a substitute for medical, physiotherapy, nutritional or psychological advice.
You are responsible for completing the programme safely and honestly reporting any issues, injuries or concerns.
If online coaching is billed on a recurring basis, you are responsible for cancelling before your next billing date if you no longer wish to continue.


8. Cancellations and Refunds
Refunds are handled in line with the FI7 Refund Policy.
Refunds may not be available for completed sessions, missed sessions, late cancellations, delivered digital plans, or online coaching that has already started.


Where a service has not yet started, refund requests may be considered on a case-by-case basis.
Your statutory rights are not affected.


9. Cooling-Off Period
If you buy a service online or at a distance, you may have a legal cooling-off period depending on the type of service purchased and whether you have agreed for the service to begin immediately.


If you request or agree for coaching, planning, digital content or training support to begin during any cooling-off period, you may lose the right to cancel or may be charged for the service already provided.


10. Results Disclaimer
FI7 will provide coaching, guidance and support to help you work towards your goals.
However, no specific result is guaranteed. Weight loss, strength improvements, fitness changes and body composition changes vary between individuals.


Your results may be affected by factors including consistency, training effort, nutrition, sleep, stress, health conditions, medication and lifestyle.


11. Conduct
You agree to communicate respectfully and behave appropriately during all sessions and interactions.
FI7 reserves the right to refuse or end a service if behaviour is abusive, inappropriate, unsafe, discriminatory, threatening or otherwise unacceptable.


In these circumstances, refunds may not be provided.


12. Lateness
If you are late for a booked session, the session may still finish at the scheduled end time.
If you are significantly late and the session cannot reasonably go ahead, the session may be treated as missed and charged in full.


13. Changes to Services
FI7 may occasionally need to change session times, locations, delivery methods or programme details.
Where possible, reasonable notice will be given.


If a significant change affects your ability to use a paid service, FI7 will discuss suitable alternatives with you.


14. Communication
Communication may take place by WhatsApp, email, phone, online coaching platforms or other agreed channels.


FI7 will aim to respond within a reasonable time, but immediate replies are not guaranteed.


15. Intellectual Property
Training plans, coaching materials, written guidance, digital resources and other content provided by FI7 are for your personal use only.


You must not copy, share, publish, sell, reproduce or distribute these materials without written permission.


16. Website Use
You agree not to misuse the FI7 website, attempt to interfere with its operation, upload harmful content or use the website for unlawful purposes.


Website content is provided for general information and should not be treated as personalised medical or fitness advice unless supplied directly as part of an agreed coaching service.


17. Privacy
Personal information is handled in line with the FI7 Privacy Policy.
This may include information provided through enquiry forms, bookings, online coaching platforms, messages or other communication channels.


18. Liability
FI7 will take reasonable care when providing services.
However, FI7 is not responsible for injury, loss or damage caused by:

  • failure to follow instructions

  • unsafe use of equipment

  • undisclosed medical conditions or injuries

  • training outside agreed guidance

  • advice provided by third parties

  • your own negligence or misconduct

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Nothing in these terms excludes liability where it would be unlawful to do so.


19. Third-Party Platforms
FI7 may use third-party platforms such as booking systems, payment providers, online coaching apps, messaging services or video platforms.


FI7 is not responsible for faults, outages, data issues or service interruptions caused by third-party platforms.
Use of those platforms may also be subject to their own terms and privacy policies.


20. Changes to These Terms
FI7 may update these Terms and Conditions from time to time.
The latest version will be available on the website.


Continued use of the website or services after changes are made means you accept the updated terms.

21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled under the jurisdiction of the courts of England and Wales, unless otherwise required by law.

22. Contact
For questions about these Terms and Conditions, bookings, cancellations or service issues, please contact FI7 using the contact details provided on the website.

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