REFUND POLICY

Personal training sessions must be paid for in advance unless otherwise agreed.

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If you need to cancel or rearrange a session, please give at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be charged in full.

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If FI7 needs to cancel or rearrange a session, you will be offered an alternative time. If a suitable alternative cannot be agreed, a refund may be provided for that session.

Small group PT sessions must be paid for in advance.

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Due to limited spaces, missed sessions or late cancellations may not be refundable. If you cannot attend, please give as much notice as possible. Where possible, FI7 may offer an alternative session, but this cannot be guaranteed.

Online coaching is usually provided as a structured service that may include training plans, support, check-ins and ongoing guidance.

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Once an online coaching programme has started, refunds are not normally provided for unused time, missed check-ins or a change of mind.

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If you wish to cancel ongoing online coaching, please provide notice before your next billing date. Cancellation will stop future payments but does not automatically refund previous payments.

Where a digital training plan, workout programme or coaching resource has already been delivered, refunds may not be available unless the content is faulty, inaccessible or not as described.

If you have paid for a service that has not started and you no longer wish to proceed, please contact FI7 as soon as possible.

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Refunds may be considered where no coaching, planning, consultation or session delivery has taken place.

If you believe a service has not been delivered as agreed, please contact FI7 so the issue can be reviewed.

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Where appropriate, FI7 may offer a replacement session, adjustment to the service, credit towards future coaching or a partial/full refund.

To request a refund, please contact FI7 with your name, the service purchased, payment date and reason for the request.

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Refunds, where approved, will usually be returned to the original payment method.